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Key takeaways
- The safest salon software contract is no contract: month to month, cancel anytime.
- Read the renewal, notice period and early-exit fee before the monthly price.
- A free card reader or tablet is often what ties you to a long term.
- A real trial needs no card and ends on its own if you walk away.
The short answer
Most complaints about salon and spa software are not about features. They are about being stuck: a 12-month term the owner did not notice, a renewal that started a new year, or a fee to leave. Before you compare features, ask one question: can I cancel any month, online, without a fee? If the answer is no, read every line below. MazalPOS is month to month on every plan, and you can cancel anytime.
Term length and auto-renewal
Look for the term (monthly, 12 months, 24 months) and what happens at the end. Many contracts renew for another full term unless you give written notice 30 to 90 days before the end date. Put that date in your calendar the day you sign, or choose a plan that has no term at all.
How you cancel, and what it costs
Ask how you cancel: a button in your account, an email, or a phone call you have to book. Ask if there is an early-exit fee, and if unused months are refunded. Get the answer in writing. Owners who were charged after cancelling usually cancelled by phone and had no written confirmation.
Hardware that ties you in
A “free” card reader, stand or tablet often comes with a minimum term, and leaving early means paying for it. Before you accept hardware, ask what it costs if you leave in month three, and whether you can return it. MazalPOS runs on an iPad or any computer with a web browser, so you can start on what you already own.
Price rises and add-ons
Check if the provider can raise the price during your term, and with how much notice. Then list the add-ons you will need: texting, marketing, payroll, a website, extra staff seats, extra locations. The real price is the plan plus everything you will turn on. Our guide to what a POS system costs walks through each line.
Trials and onboarding
A trial that asks for your card first is a sale that starts later. A real trial gives you the full system, needs no card, and simply ends if you do not continue. Also ask whether setup and moving your data cost extra. With MazalPOS, every plan has 14 days free with no card, setup takes one day (or we do it for you), and the data move from your old system is free. See how to switch without losing data.
Contract checklist
- Is it month to month? If not, what is the term?
- Does it renew on its own, and what notice do I need to give?
- Can I cancel online, and will I get it in writing?
- Is there an early-exit fee or a hardware buyout?
- Can the price go up during my term?
- Which add-ons will I need, and what do they cost?
- Does the trial need a card?
- Are setup and the data move free?
MazalPOS plans are $99 (Essentials) or $169 (Growth) per location per month. Paying yearly is optional and gives two months free. See pricing.
Common questions
No. Every plan is month to month. You can upgrade, downgrade or cancel anytime.
No. Every plan starts with 14 days free and no card. If you do not continue, nothing happens.
An iPad or any computer with a web browser. Every employee uses the MazalTeam app on their own phone.
No. The data move from your old system is free on every plan, and setup takes one day.
Written by the MazalPOS team. We build and support the register, online store and staff app that stores from Las Vegas to Honolulu run on. Questions about this guide? Talk to a real person.
