MazalPOS Staff and Register apps

Support

MazalPOS Staff is the phone app for people who work at stores that use MazalPOS. Employees see their schedule, time-off requests, sales, commission, bonuses and estimated pay. Managers approve sales, check reports and receipts, and look after the schedule and the team. MazalPOS Register is the tablet app (iPad or Android tablet) at the store's counter, for ringing up sales and running the day.

Getting an account

There is no sign-up in the app. Your store creates your account and gives you a username and a 4-digit PIN, the same ones you use at the store's register. If you don't have them yet, ask your manager.

Signing in

• Open the app and tap Log in as a staff, or Log in as a manager if your store made you a manager.
• Enter your username and PIN. You stay signed in until you sign out.
• To sign out as an employee, tap Account in the bottom bar, then Sign out. Managers tap Log out at the end of the bottom bar.

Forgot your PIN, or can't sign in

• Your manager can set a new PIN for you.
• After several wrong tries, sign-in pauses for a short while. Wait a few minutes and try again.
• If your account was switched off, only your store can switch it back on.

Changing your PIN, photo or details

Sign in as staff and tap Account in the bottom bar to open My account. There you can change your display name, phone number, address and photo, and change your PIN. Your email address and pay settings can only be changed by your store.

Not getting notifications

• On iPhone, open Settings → Notifications → MazalPOS Staff and turn on Allow Notifications.
• On Android, open Settings → Apps → MazalPOS Staff → Notifications and turn on All MazalPOS Staff notifications.
• Then sign out of the app and sign back in, so your phone is registered again.

Hours, sales or pay look wrong

The app shows what your store's system has recorded. Hours come from clocking in and out at the register, and sales from the receipts you're credited on. If something is missing or wrong, tell your manager, who can correct it.

MazalPOS Register on the tablet

• Signing the tablet in. Open the app, type your company code and tap Continue, choose your store, then sign in with the company username and password from the MazalPOS team. This is done once per tablet.
• Opening the day. Tap Open the Day and sign in with your own username and PIN. The same PIN clocks you in and out.
• The tablet asks to be signed in again. The store switched it off in the back office. Ask the owner or a manager to sign it in again.
• A sale is waiting for a manager. A price below a product's minimum needs a manager's PIN to go through.

Your information and deleting your account

To delete your account, employees tap Account, then Delete my account; managers tap Log out, then Delete my account. The app asks for your PIN. To get a copy of your information or correct it, ask your manager or email us. See the Privacy Policy for what the app handles and what deleting keeps and erases.